Trustpilot
6265 Reviews

Good quality products and great customer service

Good quality products! Great customer service. Had an issue with one of he 4 chairs I bought but the defective item was promptly replaced hassle free. Highly recommend it.
1 month 3 weeks

The bed looks good

The bed looks good. Great quality
1 month 3 weeks

Rove Review

Firstly, I am really surprised at all the bad reviews!! I have always had excellent communication utilizing the chat feature. I ordered 2 Hunter nightstands in walnut for my friends from their wedding registry. They are simply beautiful. Now, one did arrive damaged. And it took a long time for the in stock options to come in (2 weeks). I contacted them immediately about the nightstand with a Defect, within 48 hours they shipped a new one out to me. I have a Dax sideboard coming to my home as well as a Noah Sectional. I will update a review when I get them! Thanks ROVE!
1 month 3 weeks

Outstanding Service

For 5+ years I looked for the perfect dining chairs. I finally found them at ROVE. I ordered side, arm, and counter height stools (for my kitchen island). The chairs took a long to arrive, similar to lots of things with COVID. When they did arrive there was a slight difference in the stain on some of the chairs, which was disappointing. But when I brought it to ROVE's attention they 'stood on their head' to address my disappointment. The service they provided was OUTSTANDING. I will definitely order from ROVE again...and again.
1 month 3 weeks

Rove was a huge help

Rove was a huge help. We needed 20 chairs and they took care of everything. The Gypsy chairs are perfect!
1 month 3 weeks

Beautiful bar stools

Beautiful bar stools, and my client is beyond thrilled. One stool arrived damaged, and it was totally hassle-free to get a replacement. Thank you!
1 month 3 weeks

Great experience and product!

Great experience and product!
1 month 3 weeks

Best barstools, amazing customer service

Best barstools ! I love these stools, so happy with this purchase. They are perfect, customer service was outstanding.
1 month 3 weeks

Website tech

I love the furniture, but I was frustrated by technical issues with the site while placing my order. Possibly just an issue for Safari users, but my cart was emptied twice while I tried to check out. I ultimately switched to chrome to place the order.
1 month 3 weeks

Customer service and product quality

I’m rating this company based on 2 things: customer service and product quality. 1. Customer service: the sales process was easy. You call and place an order or you just buy online. The sales team is quick to respond just as expected. But once you receive the product and having an issue and, it’s quite difficult and a lengthy process to get a hold of anyone to help. They take days to response to your inquiries and take days to reply. Very disappointing and annoying! I can’t believe they’re that busy that cannot response within a 24-hr window. 2. Product quality: the sectional I received was pretty nice and fairly well made overall. However, the packaging left some of the cushions dented and it’s impossible to get the dents out from from a velvet sofa. They’re there permanently. I am now stuck looking at my dented ottoman for years to come. Another disappointing thing!
1 month 4 weeks

The furniture is beautiful

The furniture is beautiful! I’m really happy! I suggest Rove furniture for all my clients. The delivery is perfect too! Very nice people!
2 months 5 hours

Great service

Rove was running an additional sale the very next day after I purchased my furniture, and the customer representative was able to immediately apply the new promotion to my order!
2 months 9 hours

Not the customer philosophy I was looking for

The membership program rules are not intuitive and the expectation is that you read the fine print. Rove will not assist with any customer mistakes or misinterpretations of their membership program rules. I recommend trying a similar company with a better customer philosophy like Design Within Reach.
2 months 13 hours

Please add video assembly!!

Bought the Marcus table, delivery was smooth, arrived in perfect condition. I would have called it a 5-star experience but ... please add video assembly as an alternate to the kinda vague paper directions.
2 months 1 day

The process was very good

The process was very good. Customer service responds quickly. The product is just as described and pictured. Love the coffee table. It's made well and of quality and easy to assemble. Would definitely recommend Rove Concepts to friends & family.
2 months 2 days

Rove at a glance

I didn’t need help with picking out my bed. I liked how the website was easy to navigate. I can’t say much about the bed I just got since it still hasn’t come yet but we’ll see. The items from the website looked like it was good quality though.
2 months 2 days

Love Rove!!!

Love Rove!!!! The items look better in real. The quality is fabulous!!
2 months 2 days

super happy with product and service

We bought 4 upholstered dining chairs. We are very happy with the fabric and the comfort. 1 year later, one of them broke. The chair was fully covered under warranty and we were given a new chair. Terrific outcome.
2 months 3 days

First Time Rove Concepts Purchase

Great Experience! I was referred to Elly to purchase an outdoor side table. Elly was quick in responding, set up an account for me (my information was already filled out) and I placed the order through the quote that was set up. The website was very simple to navigate through. It was fast and easy! Tracking information is emailed as soon as it ships.
2 months 6 days

Easy shopping experience

Easy shopping experience, beautifully designed products!
2 months 6 days

Worth the membership!

Great furniture and amazing customer service!
2 months 6 days

Aubrey Side Chairs

We absolutely adore these chairs. We got the pale, natural wood with the bright white covers. The fabric feels just like real leather, not like cheap plastic, it is actually soft to the touch. We have not had any major issues and we have now made four separate orders over the last year. We are looking forward to going back for more of these chairs as well as matching stools! :)
2 months 1 week

Quickly resolved minor problem at no charge.

Had a problem with one of the legs on my Bennett dining table. Rove sent me a replacement rapidly that solved the issue which was a manufacturing error. Thanks
2 months 1 week

Love the heaviness and durability of…

Love the heaviness and durability of the bar stools. The brass is absolutely beautiful. The only not so perfect thing is the color. I ordered gray and the color looks more greige. I wanted a true gray color. Other than that, the stools are stunning and will look beautiful up against the bar.
2 months 1 week